Letter Latch Support
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To help us answer quickly, please include your device model, Android or iOS version, the Game version (shown in the store listing) and a short description of the problem. A screenshot helps a lot.
Frequently asked questions
Where is my progress saved?
Your progress, coins and settings are saved on your device. The Game has no account or cloud save, so uninstalling the Game or clearing its data removes your progress, and progress does not move between devices.
I bought something but did not receive it.
Make sure you are connected to the internet and restart the Game; pending purchases are delivered when the Game starts. Purchases are linked to the Google Play or Apple account used to buy them. If the item still does not appear, email us with the order number from your purchase receipt.
How do I remove ads?
Buy Remove Ads in the Game’s shop. It removes banner and interstitial ads. Rewarded ads, which you choose to watch for a reward, stay available.
How do I change my privacy and ad choices?
Open Settings in the Game. Players in the EEA, UK and Switzerland can tap MANAGE MY DATA to change their consent. Players in the United States can turn on DO NOT SELL MY INFO. On iOS you can also change tracking permission under Settings › Privacy & Security › Tracking. See the Privacy Policy for details.
How do I turn off reminders?
Turn off notifications for Letter Latch in your device’s notification settings.
How do I delete my data?
Uninstalling the Game deletes everything saved on your device. For data held by our service providers, email us and we will help with your request as described in the Privacy Policy.
I found a bug or have an idea.
We would love to hear it. Email us with what happened and how to reproduce it.